Fusion Technologies has years of experience designing and developing unique and secure software which can improve process efficiency, patient experience and adheres to regulations within the healthcare industry.
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An advertising agency hired Fusion Technologies to resolve malware attacks and develop security strategies. They provided a ransomware recovery plan focusing on resilience from attacks.
Please describe your company and your position there.
I’m the CMO of Impactable – an advertising agency that caters to small and mid-sized companies looking for high-quality lead generation and has earned the title as being the #1 Ranked Linkedin marketing agency on the world’s largest RFP site (Upwork).
For what projects/services did your company hire Fusion Technologies?
We were experiencing Malware Attacks causing massive downtimes, outages, and a few other issues, and they were affecting us seriously. We hired Fusion Technologies to resolve the effects of the attacks and devise a security strategy to avoid any form of attack in the future
Are there any areas for improvement or something they could have done differently?
I don't think there was actually aspect of their job they were not very good at. Exactly as they were recommended
What did you find most impressive or unique about this company?
Thanks to the team, every detail was pointed out and attended to without leaving anything out and they were able to finish up within the exact time interval we agreed.
How effective was the workflow between your team and theirs?
We communicated mostly via video chat, their response time was as great as their completion time, whenever we asked questions; they were quick to answer. And we were given handful of impressive advice as to the continuous proper maintenance of our security even after the project was done.
Can you share any outcomes from the project that demonstrate progress or success?
Our recovery plan was implemented successfully, the way we were able to improve our data recovery speeds without the need to change our backup software was impressive, we then setup all necessary requirements to a Top-notch security. And with that our security is now better than ever
How many resources from the vendor's team worked with you, and what were their positions?
The head Software consult was our main point of contact, but we were able to converse with 4 of the team members working on the project
How did you select this vendor and what were the deciding factors?
We researched professional IT services providing companies, and we shortlisted few but after interviews none of them met the criteria we listed and then Fusion Technologies was recommended to us by a colleague Agency, went through the same interview, met the criteria (both in service packages and experience plus recommendations) and eventually we found what we needed
Describe the project in detail and walk through the stages of the project?
First, we were devised a recovery plan that guarantees access to our data, without gaps or data loss, and will have our operation back up and running without delay. Since Preventing further malware attacks was our main point of concern, we were provided a ransomware recovery plan stating to develop a process and culture focused on resilience, not just on prevention. They were very professional.