Frequently Asked Questions

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General Questions

How do you deal with urgent bug fixing??

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.

How detailed set of requirements do you require from us?

It’s an interactive process. For successful design project realization we need a detailed specification. You should point all your preferences concerning style, color gamut, shapes. Also we need to know your project specification, description of the application the design will be developed for. It would be great to have demo versions of your programs for further design development.

How can I monitor and control project development progress?

There is a number of approaches for reviewing status of the project: The Internet allows us to communicate with your as easily as if we werenext door. We have our project management system to provide you direct secure access to our site where you can participate in your project discussion database, download/upload all relevant to the project information. We will provide you with regular status reports based on time sheets from our developers. Regular updates of the schedule with specified current status provides upper level view to the state of project. Once again the most convenient ways are E-mail, ICQ, MSN messenger, Netmeeting. Lots of tools allow you to talk directly to your programmer team in real time. It is also possible to appoint a team leader, if you prefer to have a single point of contact. Based on reviewing these status artifacts you may propose changes to the project process, features, etc.

How do I make the payment?

We will send you the invoice with all details and necessary information so that you would wire your payment to our bank.

Can you guarantee time-bound results?

Yes; in some cases we bear project risks even before the first payment.

Why should we trust you?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:.

What contracts and agreements do you sign?

We sign NDAs before initial discussions, and final contracts are drawn out in detail. We are normally bound by the legal framework of our client’s country, and are a registered organization in India.

What if my question is not answered on this page?

The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following E-Mail [email protected]

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